Accessibility guidelines

As a minimum, all pages of this website aim to conform to level AA of the Web Content Accessibility Guidelines 2.0. These guidelines are the internationally recognised benchmark for building accessible web pages.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines also makes web content more user friendly for all people.

Web standards and technologies

This website has been built to comply with W3C standards for HTML and CSS. These technologies are relied upon throughout the site. The site displays correctly in all popular browsers, and degrades gracefully in older browsers.

Get the most from your visit to BabyBourne

Our website is fully responsive meaning it works with a variety of different web browsers and devices connected to the internet. You can use your desktop, laptop, tablet or mobile phone to view our content.

There are more handy hints and tips available at the BBC My Web My Way site.

Contact information

We are continually working to maintain the accessibility of this website. If you experience any problems with the site accessibility please contact us and let us know of any problems you've had.

We actively monitor the site for accessibility and continually make updates to keep it in line with published guidelines.

Conformance date

This accessibility statement was issued on 1 January 2015.

Transcripts and alternative text

To make our content accessible to as many people as possible we will always provide transcripts of all our hosted audio and video content.

Where we use images to support content on the page, we use the ‘alt’ text attribute to help you understand what the image displays and its purpose.


We use PDF files or 'Portable Document Format'. If you need to download a free PDF viewer, search for more information.

Web browsers supported and compatibility

We test with the most popular of web browsers and operating systems however, as there are so many we cannot test with all of them.

By choosing the most popular browsers though, we offer you the most choice available. The is tested as thoroughly as possible but it you do find an issue please let us know using our contact us form.

Plain English and Easy Read has been designed to plain English best practices and writing-for-web techniques. Our web designer and administrator is an expert in web accessibility and always looking at new development opportunities for the site.

Where possible we will also include techniques used in 'Easy Read' material for people with learning disabilities.

Helpful hints and tips for accessible web browsing

Every web browser has its own settings and keyboard shortcuts to use. We can't tell you all of them as there are so many, many are different in each web browser so you need to check in the help menu to find out what they all are, but here's a few handy hints you can use.

How to resize the text and change colours in your browser

In every web browser is the ability to resize the text you view on the screen, smaller or larger, the choice is yours.

You also have the opportunity to set the default font and size used for websites in the browser you use, this means every web page you visit using that browser will display the text at the size you set.

Quick keys:

To resize the entire screen, as well as the text size you can press the Ctrl key with either the or + keys. You can also hold the Ctrl key and use the scroll button on your mouse if you have one.

If you use a Mac, press the Apple Key (command key) and the - or + key.

To view more detailed settings for your web browser’s fonts, size and change defaults in:

  • Internet Explorer – open View > Text size
  • Mozilla Firefox – open View > Text size
  • Opera – open View > Zoom
  • Safari – open View > Make text bigger

How to change the screen resolution:

  • Microsoft Windows – open Start > Control Panel > Display > Settings
  • Apple Macintosh computer – open System Preferences > Displays > Resolution

The web browser you use can change the colours in this menu:

  • Internet Explorer – open Tools > Internet Options > General > Colors
  • Mozilla Firefox – open Tools > Options > Content > Colors
  • Opera – open Tools > Preferences > Fonts and Page Style
  • Safari – open Safari > Preferences > Appearance

Helpful keyboard shortcuts:

  • Ctrl+N - new browser window
  • Alt+Home – homepage
  • Backspace – back a page
  • Shift+Backspace – forward a page
  • F6 – place cursor in the browser address bar
  • Alt+F4 close program
  • Ctrl+W – close current window

Newer versions of web browsers support 'tabbed' windows:

  • Ctrl+T – to open new tab (you can have multiple tabs open at one time)


What our customers say

“Very helpful and happy instructor. Relaxed and friendly environment.” “Alice was very calm and patient with the group and giving myself a lot of confidence.” “We loved the sessions! Thank you!”
Group course attendees, Bournemouth